Effective Date: 18 March 2026 | Governing Law: Queensland, Australia
By completing the payment process and accepting these Terms & Conditions ("Agreement"), you ("the Renter") enter into a legally binding rental agreement with Brisbane Appliance Rentals ABN 29 667 090 888 ("the Company", "we", "us", "our") for the hire of household appliances as specified in your order.
1.1. This is a rental agreement only. The appliance(s) remain the sole property of Brisbane Appliance Rentals at all times. No ownership, equity, or right of purchase is transferred to the Renter at any point during or after the rental period.
1.2. The Renter acknowledges they are hiring the appliance(s) on a temporary basis and must return them in the condition outlined in this Agreement upon termination.
2.1. The rental commences on the date the first payment is processed and continues on a rolling basis until terminated by either party in accordance with Clause 3.
2.2. The first four (4) weeks of rental payments are due upfront at the time of sign-up. This amount is non-refundable once the appliance has been delivered.
2.3. After the initial four-week period, recurring payments will be automatically charged to the Renter's nominated payment method at the frequency selected (weekly, fortnightly, or monthly).
2.4. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
2.5. Payment processing fees: If the Renter selects weekly or fortnightly billing, a card processing surcharge (currently 1.7% + $0.30 per transaction) will be added to each recurring payment. This surcharge covers third-party payment processing costs and will be clearly displayed before payment is confirmed. The initial four-week upfront payment and monthly billing frequency do not attract a processing surcharge — these fees are absorbed by Brisbane Appliance Rentals. The surcharge rate may be adjusted from time to time in line with changes to payment processor fees, with fourteen (14) days' notice to the Renter.
2.6. If a scheduled payment fails, we will attempt to re-process the payment. If payment remains outstanding for more than seven (7) days, we reserve the right to:
3.1. The Renter may cancel this Agreement by providing a minimum of two (2) weeks' written notice (14 calendar days) via email or SMS to Brisbane Appliance Rentals.
3.2. The cancellation notice period begins on the date we acknowledge receipt of the cancellation request, not the date it was sent.
3.3. Rental payments remain due during the notice period. No partial refunds will be issued for unused days within a billing cycle.
3.4. Brisbane Appliance Rentals may terminate this Agreement immediately if the Renter:
4.1. We will deliver and install the appliance(s) at the address provided during sign-up, within the greater Brisbane area.
4.2. The Renter must ensure safe and clear access to the delivery location. Any additional costs arising from difficult access, stairs, or special requirements may be charged to the Renter.
4.3. Upon termination, the Renter must make the appliance(s) available for collection at the delivery address within seven (7) days. Failure to do so may result in additional charges and may be treated as theft under Queensland law.
5.1. The Renter agrees to:
5.2. Normal wear and tear from ordinary domestic use is accepted and will not be charged to the Renter.
6.1. The Renter is responsible for the appliance(s) from the date of delivery until the date of collection by Brisbane Appliance Rentals.
6.2. If the appliance(s) are returned with damage beyond normal wear and tear resulting from negligence, misuse, abuse, or intentional damage, the Renter will be liable for repair or replacement costs proportionate to the extent of the damage, up to the full replacement cost of the appliance. The amount will be determined by Brisbane Appliance Rentals at its reasonable discretion and charged to the payment method on file.
6.3. Examples of damage beyond normal wear and tear include, but are not limited to:
6.4. If the appliance(s) are stolen, lost, or not made available for collection, the Renter will be charged the full replacement cost of the appliance to the payment method on file. Brisbane Appliance Rentals reserves the right to report the matter to Queensland Police and pursue recovery through legal channels.
6.5. The Renter authorises Brisbane Appliance Rentals to charge the payment method on file for any amounts owing under Clauses 6.2 and 6.4 without further notice.
7.1. Brisbane Appliance Rentals is responsible for repairs and maintenance required due to normal wear and tear or manufacturing defects, at no cost to the Renter.
7.2. The Renter must not arrange their own repairs or engage third-party technicians. Unauthorised repairs will void any maintenance obligations by us and the Renter will be liable for any resulting damage.
7.3. We will make reasonable efforts to repair or replace a faulty appliance within a reasonable timeframe. If repairs cannot be completed within five (5) business days, a temporary replacement may be offered at our discretion.
8.1. Brisbane Appliance Rentals reserves the right to inspect the appliance(s) at reasonable times upon providing 48 hours' notice to the Renter.
8.2. The Renter must provide reasonable access for inspection purposes.
9.1. We collect personal information (name, email, address, payment details) solely for the purpose of administering this rental agreement and processing payments.
9.2. Payment information is processed securely through Stripe and is not stored on our servers. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
9.3. We will not share your personal information with third parties except as required by law or for the purpose of debt recovery.
10.1. To the maximum extent permitted by law, Brisbane Appliance Rentals' total liability under this Agreement is limited to the total rental payments received from the Renter in the three (3) months preceding the claim.
10.2. We are not liable for any indirect, consequential, or incidental loss or damage, including but not limited to loss of income, spoiled food, water damage to property, or any loss arising from appliance malfunction.
10.3. Nothing in this Agreement excludes or limits consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
11.1. If a dispute arises, the parties agree to first attempt resolution in good faith through direct negotiation.
11.2. If the dispute cannot be resolved within fourteen (14) days, either party may refer the matter to mediation through the Queensland Civil and Administrative Tribunal (QCAT) or an agreed mediation provider.
11.3. Nothing in this clause prevents either party from seeking urgent injunctive relief.
12.1. This Agreement constitutes the entire agreement between the parties and supersedes any prior discussions, representations, or agreements.
12.2. This Agreement is governed by the laws of Queensland, Australia, and both parties submit to the exclusive jurisdiction of the courts of Queensland.
12.3. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
12.4. Brisbane Appliance Rentals may amend these terms by providing fourteen (14) days' written notice to the Renter. Continued use of the appliance(s) after the notice period constitutes acceptance of the amended terms.
12.5. The Renter may not assign or transfer this Agreement without prior written consent from Brisbane Appliance Rentals.
By ticking the "I agree" checkbox and completing payment, the Renter confirms that they have read, understood, and agree to be bound by these Terms & Conditions. This electronic acceptance constitutes a legally binding agreement under the Electronic Transactions (Queensland) Act 2001.